我們承諾只銷售百分百原廠正貨商品，如您發現訂購之貨品或 「TLive」網頁展示的照片為懷疑偽冒產品，或您的產品尚未授權但正在 「TLive」發售，可電郵提供以下資料給我們，我們會盡快跟進：
在「TLive」的網購過程中，可以使用「八達通」及「PayPal」作支付方式。 透過「PayPal」，您可以使用VISA﹑MasterCard﹑美國運通America Express 等。TLive 明白平台會員有不同的需要並會致力開發更多支付方式，希望在未來日子能提供予平台會員使用。
Q13/ 有關 送貨商品：
Q14/ 有關 自取商品：
Q16/ 有關 收貨期限：
「MTR分」是結合交通、商場及購物的獎賞計劃，MTR Mobile登記用戶可以透過乘搭港鐵、到指定港鐵商場及港鐵車站的參與商戶消費滿指定金額，或購買車票及港鐵精品累積獎分，再用獎分換取免費車程及其他禮遇，詳情請瀏覽MTR Mobile網站：https://www.mtr.com.hk/mtrmobile/ch/mtrpoints/earn/
只須於進行付款前連結您的MTR Mobile有效登記賬戶，每HK$1「TLive」消費可獲享1 MTR分。
可於MTR Mobile 應用程式主頁查看，登記用戶名稱下方的數字便是你的MTR分最新結餘。
如有任何問題，歡迎 WhatsApp 至 68899508 以訊息與我們對話，或 電郵至 email@example.com
Q1/ What is "TLive"?
"TLive" is a one-stop online shopping service platform, featuring hundreds of products, including daily necessities, home goods, beauty care products, and more!
Q2/ How to shop through "TLive"?
Go to the TLive homepage, select the products you like, add them to your shopping cart, go to the shopping cart for checkout, enter the recipient's address, name, and contact number to submit the order for payment, and then enter payment information.
Q3/ Where can I find more product information?
Product detail pages will list all the details about the product. If you have any questions about the product, you can provide us with the product information so that we can contact the relevant merchants to answer your questions.
Q4/ Are parallel imported goods different from those purchased in Hong Kong?
Since the parallel imported goods of "TLive" merchants are directly transported from multiple countries around the world to Hong Kong, the packaging, product tags, warranty terms, and other aspects of the goods may be slightly different from the local version in Hong Kong. All rights are reserved in the description of the "TLive" platform merchant. We promise to only sell 100% original factory goods. If you find that the ordered goods or the pictures displayed on the "TLive" webpage are suspected of being counterfeit products, or your products have not been authorized but are being sold on "TLive", you can email us the following information, and we will follow up as soon as possible:
Email subject: Counterfeit product report | (Product name)
Email content: Please attach
1. Product name
2. Screenshot of the product page
3. Your name and contact method (phone/email)
4. Content stating relevant details
Email to: info@@techture.com
Q5/ I've selected the products I want to buy in my shopping cart! How should I pay?
In the online shopping process of "TLive", you can use "Octopus" and "PayPal" as payment methods. Through "PayPal", you can use VISA, MasterCard, American Express, etc. TLive understands that platform members have different needs and will strive to develop more payment methods, hoping to provide them to platform members in the future.
▌Common Questions About Orders
Q6/ What should I do if there is a transaction order problem with "TLive"?
The goods listed on "TLive" are provided by various cooperative merchants. Relevant product content, price, picture data, and product delivery are all provided and processed by the cooperative merchants. If there are order-related problems, you are welcome to contact us within 14 working days after the order or before the order, and we will follow up as soon as possible.
Q7/ I forgot to add purchase items when ordering, can I add them again?
If it is an unpaid order, please reorder.
If it is a paid order, since the order will immediately enter an automated logistics process after confirmation, the system will immediately send the order data to the merchant of the product for stocking and shipping, so temporary changes in the confirmed order may cause differences in logistics records and affect delivery arrangements. Therefore, we regret that we cannot cancel or change any confirmed orders. Please understand and understand.
Q8/ How to change or cancel an order?
Since the order will immediately enter an automated logistics process after confirmation, the system will immediately send the order data to the merchant of the product for stocking and shipping, so temporary changes in the confirmed order may cause differences in logistics records and affect delivery arrangements. Therefore, we regret that we cannot cancel or change any confirmed orders. Please understand and understand.
Q9/ I found that the goods were damaged or wrong or missing when I received the goods. What should I do?
Under normal circumstances, merchants accept return and exchange applications for product defects or damages within the 7-day return and exchange period after the delivery of the goods. Please refer to the warranty details on the product page for details.
As for any return and exchange or refund application caused by personal factors, it is temporarily not accepted, please understand.
Q10/ Under what circumstances can the order be refunded?
Orders generally cannot be refunded, but if the merchant cannot provide the product/service, a refund can be arranged. For details, please contact us.
Q11/ What will be the transfer method for related refunds?
We will refund the relevant amount to your original payment method, and the total amount of the refund will be determined based on the price of the product when you place the order.
Q12/ How long does it take to refund my account?
After we accept your return request, we will process the refund amount within fourteen to ninety working days, and the amount of the refund will be determined based on the value of the product when you place the order. The actualtime may vary depending on the practices of different banks.
If the refund has not been returned after 90 working days, please contact us via the following WhatsApp link: https://api.whatsapp.com/send?phone=85268899508.
Please provide the following information so that we can follow up for you as soon as possible:
- Phone number provided when placing the order
- Order time
▌ Frequently Asked Questions About Order Delivery
Q13/ Regarding delivery of goods:
Most of the goods will be arranged to be sent to your delivery information by the merchant's courier company within 4-6 working days after the order is placed. Under normal circumstances, the merchant will not make another notification after sending, and the actual delivery date and time are entirely the responsibility of the courier company. Please refer to the delivery arrangement details on the product page for details. Each merchant may have different delivery dates and times, please check the relevant delivery details on the product description page.
Q14/ Regarding self-pickup goods:
If it is a self-pickup product, please refer to the self-pickup arrangement details on the product page for details. Each merchant may have different pick-up dates and times, please check the relevant pick-up details on the product description page.
Q15/ Can I change my order to be delivered/ delivered on the date/ location specified by me?
Since the order will immediately enter an automated logistics process after confirmation, the system will immediately send the order data to the merchant of the product for stocking and shipping, so temporary changes in the confirmed order may cause differences in logistics records and affect delivery arrangements. Therefore, we regret that we cannot cancel or change any confirmed orders, please understand and understand.
Q16/ Regarding the receipt deadline:
When the merchant delivers the goods to your address, please sign for it within the specified time. If it cannot be signed for within the specified time, the courier company may charge additional storage fees. Later, the goods will be arranged to be returned to the merchant's warehouse and the order will be cancelled. We will refund the relevant amount to your original payment method, and the total amount of the refund will be determined based on the price of the product when you place the order.
Q17/ What is "MTR Points"?
"MTR Points" is a customer reward scheme covering transport, malls and shopping. MTR Mobile registered users can earn MTR Points by taking MTR rides, or while spending designated amount in any qualifying merchants in MTR Malls and Station Shops, buying any MTR souvenirs or tickets, and redeem them for free rides and other rewards. Check out MTR Mobile website for more details: https://www.mtr.com.hk/mtrmobile/en/mtrpoints/earn/
Q18/ How do I earn MTR Points when purchase at TLive?
Please link your MTR Mobile valid registered account before purchasing at TLive to earn MTR Points, with 1 MTR point earned for every HK$1 spent.
Q19/ How can I check my MTR points balance?
You can check your MTR points balance via MTR Mobile App. The MTR points balance will be displayed at the home page and under your MTR Mobile registered user name.
Q20/ Is MTR Points to be credited instantly?
Upon successful payment made at "TLive", MTR Points will be credited into your valid MTR Mobile registered account within 3 working days.
▌ Contact "TLive"
Our customer service hours are: Monday to Friday (excluding public holidays), from 11:00 AM to 6:00 PM.
If you have any questions, feel free to send a message to us via WhatsApp at 68899508 or email us at firstname.lastname@example.org